Troubleshooting Tips

Phones can stop working properly at any given time without warning. Quite often, it is a manufacturer’s defect and is covered under warranty, however, in some cases the damage may be caused by misuse or neglect.

For your convenience, here are some tips to help troubleshoot some of the common problems users may experience. If you are continuing to have difficulties, please feel free to contact our customer care centre by dialing 611 on your wireless phone (it’s a free call) or toll free at 1-877-901-2266.

View our Troubleshooting Guide (PDF)